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Whether you are testing feasibility, scoping a quote, or want the people who will use the screens to try them first, the team answers with detail drawn from your processes rather than generic reassurance.
The clearer you are about the processes and departments involved, the more specific the reply. Anything you send is used only to respond to your enquiry.
The team usually replies within the next business day. Enquiries that arrive over a weekend or public holiday may take a little longer.
Ways to reach us
Every channel reaches the same team. What differs is how quickly you get a reply and how much ground a single exchange can cover.
Best for detailed questions: deployment scope, how many users you expect, or which SAP Business One version and database you run today. What you write lets the team prepare a considered answer before getting back to you.
Best for short questions that deserve a fast answer, such as whether a particular process is supported or where a trial starts. You can attach a screenshot alongside the question.
Best for sending supporting material: an approval flow diagram, the reports a department depends on, or the security requirements your IT team works to. It also leaves both sides a written record.
Best for anything that needs back-and-forth, such as sequencing a rollout department by department, or fitting alongside systems you already run. Call during business hours; if the line is busy the team will call you back.
Best when the people who will use the screens want to see their own work on them. Tell us which departments will join and which processes matter, and the session is built around exactly that.